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Top Adding - Customer Service Reps: Resist Kicking Your Customers Out The Door!
I was trying to cancel my satellite TV subscription about five weeks ago, and something very interesting and
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
foolish happened to me.
As I was terminating this relationship by phone, and trying to gently slip away, and
As I was terminating this relationship by phone, and trying to gently slip away, and
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
gracefully move on to the satellite-less part of my life, I felt a strong boot on my rear-side!
The CSR’s w
The CSR’s w
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
ouldn’t let me go without threatening and insulting me.
Let me set the scene.
Fed up with over 100 channels
Let me set the scene.
Fed up with over 100 channels
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
and nothing good to watch, I figured what the heck, I’m going to just do the cave man thing: Grab raw signal
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
s from the air with a tiny antenna, and not pay a nickel for my programs.
Like ice fishing, there’s some dif
Like ice fishing, there’s some dif
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
ficulty in it, but the rewards are great, and the feeling of independence is remarkable!
Anyway, I planned t
Anyway, I planned t
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
o ditch the dish the day after the BCS Championship battle between USC and Texas. I explained my wish to the
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
first CSR who took down all of the information, and then said I’d have to speak to a second rep.
Number two
Number two
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
interrogated me. Why was I leaving their happy electronic family? What did I like to watch?
Growing impatien
Growing impatien
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
t, I said enough of the survey! Give me your supervisor.
This honcho tried to get through the same survey, w
This honcho tried to get through the same survey, w
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
hich I disallowed, and then he made four threats:
(1) He wasn’t sure I was disconnectable because I might ow
(1) He wasn’t sure I was disconnectable because I might ow
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
e some mystery fee to the installation company that I had to bring back a zillion times to get the install ri
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
ght;
(2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;
(3) I had to return my
(2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;
(3) I had to return my
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
receivers along with some programming cards, that I never received; and
(4) If I didn’t answer ALL of his q
(4) If I didn’t answer ALL of his q
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
uestions, I would not get this service undone.
Literally, he was kicking me in the butt as I was trying to l
Literally, he was kicking me in the butt as I was trying to l
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
eave the door!
Who taught these people to treat departing customers this way? The entire feeling is, “We’ve
Who taught these people to treat departing customers this way? The entire feeling is, “We’ve
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
had our hooks in you, and we’ll shred you if you try to escape!”
If you deal with customers remember this: T
If you deal with customers remember this: T
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
here is a tomorrow.
If you sound spiteful, bitter, or at all negative about allowing customers to move on, t
If you sound spiteful, bitter, or at all negative about allowing customers to move on, t
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
hey’ll never, ever come back.
Moreover, they’ll probably tell a lot of their friends how sharp your boot is!
Moreover, they’ll probably tell a lot of their friends how sharp your boot is!
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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